(Senior) Customer Service Representative (m/f) - with Multilingual Capabilities Merck KGaA

A career at Merck is an ongoing journey of discovery: our 50,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your Role:

Passion for the job make you the best at your work!

You have an extraordinary customer orientation and you want to deliver the best experience for them? Working in a new and energetic environment suits you well? You have a “can do” mentality and you are willing to learn about our exciting products and keen to have a close relationship with our customer? If the words above are a description of you, you are the person we are looking for!

As (Senior) Customer Service Representative (m/f) you will support the business unit PM Pigments & Functional Materials (PM-P) for the Western European region. Your main tasks will include managing customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services; Maintain an excellent customer relationship; Take product orders, checks inventory availability or status of shipment; Verify customer pricing, prepare and process customer return goods for credit and/or replacement; Interact with and support sales representatives; Handle and resolve customer complaints; Escalate requests and unresolved issues to the designated resource; Continuously identify improvement potentials in our processes and help to implement these.

With this new role, you will be part of a newly established Customer Service Team with work location based in our company headquarters in the city of Darmstadt, Hesse, Germany.

Who you are:

  • You have a completed educational background in Business/Commerce/Trade
  • You gained already some relevant Customer Service/Order Handling working experience in a similar international environment; previous experience in Order Management within Life Sciences/Pharmaceuticals/Chemical industry is a plus
  • Excellent communication skills, combined with a very pro-active customer service oriented attitude
  • Problem solving is in your nature, together with a positive outlook on dealing with customers
  • You possess at least one of the below language capabilities, including fluent (written and verbal) English:
    • Native Dutch speaker and fluent Italian and/or Spanish and/or French (German is a plus)
    • Native Spanish speaker and fluent Italian and/or Dutch and/or French (German is a plus)
    • Native French speaker and fluent Italian and/or Spanish and/or Dutch (German is a plus)
    • Native German speaker and fluent Italian and/or Spanish and/or French and/or Dutch
  • Experience with SAP or similar ERP system a plus
  • Enjoy working in an international team
  • Flexible – know how to organize/prioritize your work; open to change and able to adjust accordingly

What we offer:

At Merck, there are always opportunities to break new ground. You have the chance to participate in the development of an exciting new team and with Merck you have a strong partner to develop your career. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at



Apply now