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Junior Service Engineer (f/m) in Berlin, Germany Deutsche Telekom AG

Berlin, Biere

Working for Deutsche Telekom Regional Services and Solutions GmbH
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Job ID: 53416


As a Junior Service Engineer, you will monitor incoming platform incidents and service requests in 24x7 shift operation. You will be the first point of contact for incidents and maintenance topics for the Microsoft Cloud hosted by Deutsche Telekom AG. You will thus strengthen the collaboration with our partner Microsoft and at the same time be part of one of THE strategic future projects in the Telekom Group.

You will take on the following challenging tasks:

  • Preselection of incoming Microsoft Cloud incidents by assessing the impact on operations
  • Clearance of errors using tools such as Microsoft Network Monitor (Netmon) and Microsoft Windows Debugger (Windbg)
  • Approval and monitoring of access and assistance requests as part of troubleshooting and damage reduction
  • Effective execution of security checks and fundamental support in ensuring compliance in the supported systems (active involvement in audits)
  • Active escalation management for incidents
  • The position will initially be limited to 36 months


You have completed vocational training in IT, system integration or system electronics, or a university degree (Bachelor/Master/Dipomal).

In addition, you demonstrate to us that you have the following knowledge and experience:

  • Very good knowledge of Windows/Active Directory (AD, DHCP, IIS, DNS, Hyper-V)
  • Good knowledge of Azure or Office 365
  • If possible extensive experience in relevant script and programming languages (PowerShell, JavaScript, Python, C, VBScript, etc.)
  • Understanding of TCP/IP basics (DNS, FTP, SSH, ACL, VLAN, DMZ)
  • Good knowledge of security concepts with regard to firewalls, scanning, patching, etc.
  • Good to very good command of written and spoken English
  • Knowledge of German is an advantage (but not absolutely necessary)
  • Willingness to work a 24x7 shift and continuously further your training 

Application deadline: 2016-10-31


  • Hired by

    Deutsche Telekom AG

General conditions

IT Biere Limited term Employee (full time) German, English
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